Charrette Notes: Right Services in the Right Place: Regional Coordination

South Central Housing Network

Region 10 Plan to End and Prevent Homelessness Charrette

Session #2, Monday, April 22

 Right Services in the Right Place: Regional Coordination

RAW NOTES. Please send corrections to This email address is being protected from spambots. You need JavaScript enabled to view it.

Fleetwood: LifeDesigns: Community Service Partners, collaboration model, provides community access, 8 agencies, share resources to prevent duplication, IT services, human resource service, housing management resources

Doddering: hesitant about coordination if it leads to barriers, particularly to the mentally ill, Middle Way House has a great example of a decentralized model that is very effective.  Conflicts with the police: you can’t be here, where can I go?, get out of town?  More centralized access might help reduce that negative impact.

Pollitt – not to forget those who are incarcerated, need to be connected before they leave incarceration, service providers have to go into the jails, greater success with a plan before release

Guinn – don’t have a place to coordinate someone to for those released from incarceration, no halfway house

LaFontaine, Centerstone – important to define the central access and what it would do.  SS agencies all have different forms we need to collect for different funding services.  If it can’t do the whole intake process, what do we want from it?

Donne – Centralized access can lead to reduced forms, it’s useful for the police to have one number to call for systems referral

Greer – concerns over privacy and confidentiality

Sideman, CSH – in Indianapolis, working towards one application for their Shelter Plus Care housing, used system to define what was shared with other providers – a signature or an X or a number as a unique identifier.  Confidentiality has to be a central part of the conversation.

Stowers, J. – we lack a coordinated system for people who are not women experiencing domestic violence, need paid staff to coordinate this.

Hamilton– What should we expect of our local partners, our local and state government to make this work more effective?  What can we do to advocate with local government?

Lohman? – the government could help by providing a place, this would be helpful for the volunteers with clean-up and set-up and guests who had one place to go. The need for a van to help people in need to get to the different service providers and other essential locations.  Transportation is an enormous issue.  The local system needs to be available at night and on Sundays.

Dotson – In regards to confidentiality, sharing with other agencies could have a timeline and be limited by agency.  What if each social service agency in region provided 3-4 hours per week as professional time in the interfaith winter shelter.

Donne – not every volunteer gets access to personal information, how many shelters offer mail? Clients will often release their information if the service will reduce their time working with multiple agencies.

Greer –Coordinate volunteer trainings between agencies

Name? – Important to share information between agencies.

Guinn – nice to have one place as a centralized access, only we can solve local problems, need local sources of funding

Benham, Stepping Stones – where is the business community? Where is IU? To effect change, we need other people involved.  We are preaching to the choir.  Where are the good models?  How do we come together?

Gilmore, F – Shalom – It’s not just about regional, but about using different tools.  We’ve relied very heavily on shelter, but it isn’t the whole issue.  Need to develop alternative tools to where the triage becomes more useful to work with.  If you triage to shelter only, it isn’t particularly useful; but if you have multiple responses to various needs, it becomes useful.

Name? – Who are the leaders that will step forward and say this is the right thing to do? The homeless don’t want a handout but a handup.  We need leadership to coordinate our response?

Harrell – IU caseworkers interns are free and can be another tool to serve the program

Buehler – the South Central Housing Network is attempting be leaders, SCHN could use more resources to be more effective.  We need to coordination with civic service organizations, which is what we are doing here.  In Green County, agencies are creating coordinated financial and other services and provide a good example.

Hamilton– the dialogue is different for homelessness as people are often critical of a regional approach due to the production of a higher activity in a certain place… to have a regional approach, how do we talk about it regionally and in an integrated approach.

Guinn – we need somehow to address the dominance of services for the region in Bloomington.

Dotson – so many of us have come to Bloomington from other areas for multiple reasons.

Gilmore – 2/3rds of Interfaith Winter Shelter has their last permanent address in Monroe County, 80 % from Region 10, 92% from Indiana, mostly from south central Indiana.

Benito – speaking to leadership and housing, we need to be comprehensive, the more we talk together, the more coordinated you  will become, there should be no reason that we can’t pull together

Hayes – The naysayers in Evansville also criticize them for “attracting” people from the outside.  That’s what naysayers will always say.  Just serve your people well and don’t worry about it.  The coordinate access gives you more data.  The data dispels the myths.  And the data from not just for one system but all the system can help assess the whole area.

Strout – A coordinated access can draw the outer region to contribute to the costs. Part of this work is political.  We have to keep the pressure on, so that the resource distribution changes.  We can do that.  We live in a democracy.

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